Business Policies

1. Introduction

RoomBrief (“we”, “us”, “our”) provides a subscription-based software service for LINE group message ingestion, AI summaries, attachment storage, and exports.

These Business Policies describe cancellation and refund rules for customers in Thailand and elsewhere. Product details and current prices are published on our Pricing page (/pricing). Payments in the product app may be processed by Omise (PromptPay QR and other methods we enable).

2. What you purchase

Depending on your plan, you may pay for:

• Subscription plans with a fixed billing period (days), included credits, active LINE room limits, and attachment storage quota.
• Credit top-ups (1 credit = ฿1) for AI usage beyond included allowances, storage add-ons, or extra room slots.
• Per-use credit charges for certain actions (for example, sharing a summary link from the dashboard or after a scheduled auto-share), as shown in the app before you confirm.

3. Cancellation of service

RoomBrief is a digital service. You may stop using the Service at any time. The following describes how cancellation works for different situations:

• Subscription renewal: Plans run for the published billing period. We do not silently auto-debit your card for renewal — you initiate renewal payment in the product app when you choose to continue. If you do not renew before the period ends, the subscription lapses and paid features may be restricted until you renew.
• Workspace or account closure: You may request deletion of your organization or account by emailing [email protected]. We will confirm identity and process the request according to our Privacy Policy and applicable law.
• Pending AI summary jobs: Before a new AI summary run is charged, the LINE bot shows a credit estimate and asks for confirmation. You may cancel with #cancel (or the in-chat Cancel button) before confirmation — no credits are charged for cancelled runs.
• Scheduled summaries and auto-share: You may disable scheduled summaries or automatic LINE sharing at any time in workspace settings before the next run.
• Credit top-ups and add-ons: Once payment is confirmed and credits or add-ons are applied to your workspace, the purchase cannot be cancelled because the digital benefit is delivered immediately.
• Removing the LINE bot from a group stops message ingestion for that room but does not automatically cancel your subscription or refund unused credits.

4. Notice period and refunds on cancellation

Because our Service is delivered digitally and often consumed immediately (credits, storage, AI processing), cancelling future use does not automatically entitle you to a refund for the current billing period or for credits already added to your balance.

If you believe you renewed or paid by mistake, contact us at [email protected] as soon as possible — ideally within 7 calendar days of the charge and before substantial use of the renewed period or newly purchased credits. We will review your request in good faith; approval is not guaranteed except where required by law.

Stopping use of the Service without contacting us does not by itself constitute a formal refund request.

5. Refunds

Unless required by applicable law or explicitly approved by us in writing, fees and credits are generally non-refundable once the Service period has started or credits have been applied to your workspace.

We may approve a refund or credit restoration in cases such as:

• Duplicate or erroneous charges verified on our payment records (including Omise transaction references).
• A proven technical failure on our side that prevented delivery of a paid feature you requested, where we cannot reasonably restore the benefit with credits or service time.
• Other situations where Thai consumer protection law or card-network rules require a refund.

6. How to request a refund

To request a refund, email [email protected] with the subject “Refund request” and include:

We aim to acknowledge requests within 5 business days. Approved refunds are returned to the original payment method within 14 business days, depending on Omise and your bank.

• Organization or account email registered with RoomBrief.
• Date and approximate amount of the payment.
• Payment method used (for example PromptPay) and Omise charge ID or receipt reference if available.
• Reason for the request and whether credits from that payment have already been used.

7. Non-refundable situations

We generally do not refund:

We reserve the right to refuse refunds that do not meet the conditions above. Nothing in this policy limits mandatory rights you may have under applicable consumer law.

• AI credits or usage already consumed (summaries generated, attachment AI descriptions, paid share-link deliveries, or similar metered usage).
• Subscription time that has already elapsed during the current billing period.
• Change-of-mind after you have confirmed a charge or used included plan benefits.
• Issues caused by third-party services (LINE, Google, AI providers, your network, or misconfiguration on your side) outside our reasonable control.
• Abuse, violation of our Terms of Service, or repeated refund requests we deem fraudulent.

8. Contact

Cancellation and refund questions: [email protected]

Phone: +66 88 666 7862

Pricing and plan details: /pricing · Terms: /terms · Privacy: /privacy